What is the insurance deductible and to whom do I pay to?

The deductible is the first portion of the loss for which you are responsible. You are expected to pay the deductible to the contractor.

What do you do with jewelry, cash and valuable items?

At the beginning of the process, we ask that you remove items such as jewelry, cash and small items that you deem as valuable prior to our crews attending to pack out the affected area. Inform the Project Manager with large valuable items so it is recorded and our crew can securely pack and relocate the item.

Can I get access to my personal contents?

Most definitely. You have access to all your personal contents. Your contents are packed, organized, recorded and stored in our warehouse on a multi-tired racking system to maximize space. In order to efficiently to retrieve you contents, an appointment can be made in advance for ease of access.

Where my personal contents are stored?

All your personal contents are stored in our heated and secured warehouse facilities. It is tagged and recorded for easy access.

You have taken some of my personal contents, what do you do with them?

We relocate your contents for different reasons. One reason can be your contents have been damaged by things such as water or smoke from fire. If this is the reason, it is relocated to our warehouse for processing, cleaning, sorting, restore or non-restore the item, and then storage until repairs are completed to your home. Another reason may be due to the need to refinish the flooring. Finally, the structure may have been severely damaged and in order to protect your belongings, they are removed and stored until the repairs are finished..

Can I turn off the equipment because it’s so loud?

No. Turning off the equipment will slow off the drying process. This may result in additional costs to you as your insurance company may not cover the additional time to complete the drying. If the equipment is really bothering you please turn it off for a short time but ensure you turn it back on as soon as possible.

Does your company use qualified trades?

We have established rapport with only the most qualified sub-trades. Also we ensure trades we use are licensed, insured and have full coverage with Workers’ Compensation Board (WCB).

How many and how long is this equipment in my house for?

Air movers and dehumidifiers are placed in your home to reduce the moisture caused by water damage. Depending on the size of affected area, 1 to 5 air movers and 1 dehumidifier to every 3 air movers are placed in the affected room. Typically, the equipment is requiring 2 to 5 days to dry a structure. During this process, equipment is monitored every 24 to 36 hours by our qualified technician to determine if the structure is dry. Drying time may increase if the equipment is not left on 24 hours per day.

Do I need all this equipment in my house?

Drying equipment such as high velocity air movers and dehumidifiers are used when water damage has occurred in your home. Water can be absorbed into the drywall, baseboards, sub-flooring, carpet and contents. Drying equipment is used to create air movement and trap humidity in order to dry these surfaces.

Is your staff certified and trained?

Our staff is certified by The Institute of Inspection Cleaning and Restoration Certification (IICRC). They are trained in the use of our state of the art equipment and most up-to-date techniques to minimize the damage. Our staff is certified in Carpet Cleaning, Carpet Repair and Reinstallation, Water Damage, Fire and Smoke Restoration, Odour Control, Upholstery and Fabric Cleaning, and Applied Mold Remediation. We constantly upgrade our technicians via various industry courses.

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